Types of Ticket

Early Bird Adult – permits access to the festival for one person aged 17 or older.
Adult Ticket – permits access to the festival for one person aged 17 or older.
Early Bird Child – permits access to the festival for one person aged 6 to 16 years of age.
Child Ticket – permits access to the festival for one person aged 6 to 16 years of age.
Under 5’s – under 5’s are granted free access to the festival and a ticket is not required for entry.
Family Ticket – permits 2 adults and 2 children (aged 6 to 16 years) entry to the festival. 

We reserve the right to ask for proof of age when entering the festival. If you cannot prove your age and we have reason to believe you are trying to access the festival with a ticket that does not meet your age, we reserve the right to surcharge for your entrance to the festival or to refuse you the right of entry.

Booking Conditions

BANNAROO 2023 – TERMS and CONDITIONS OF ISSUE 

The Ticket is issued for the Festival by the Promoter (Roofestivals Ltd.) subject to the following Conditions. 

1. The use of this Ticket shall constitute acceptance by the Bearer of the Conditions of Issue and imply an undertaking on the part of the Bearer to observe them and any other notice or regulation issued by the Promoter and displayed at the Venue. 

2. All Tickets remain the property of the Promoter and are not transferable save to those people for whom the Tickets were purchased as part of a group booking. Those people will be subject to the Conditions of Issue which will apply as if he/she were the original recipient of the Ticket. 

3. The Ticket will be exchanged for a wristband at the entrance gates and affixed by Festival staff. The Bearer must retain a copy of the Ticket on his or her person at all times. Where a wristband is issued to the Bearer without a Ticket, the Bearer must affix his or her wristband prior to entering the Venue. The Promoter reserves the right to refuse entry to the Bearer or to eject the Bearer, where the wristband has been incorrectly affixed and, in either case, where the wristband has been damaged or tampered with. 

4. This Ticket may not be offered as a prize in a promotion or competition or transferred, lent or sold to any third party for profit or personal gain, as part of a hospitality or travel package or used for any other commercial purpose without the written consent of Roofestivals Ltd. Tickets purchased from unauthorised sources, including from Internet touts or via Internet auction sites will be void and will not permit entry to the Venue. 

5. The Promoter reserves the right to search all people and personal property upon entry to and while at the Venue. Glass items, candles, gas canisters, flares, knives, illegal substances, drugs, ‘legal highs’, laser equipment/pens, megaphones, nitrous oxide, animals, fireworks, smoke canisters, poles, banners or flags, drones and any items which in the absolute discretion of the Promoter are considered to be a risk to the safety of the audience and/or affect the enjoyment of the audience and/or the running of the Festival are prohibited. 

6. The Promoter reserves the right to refuse to allow folding and/or camping style chairs and/or inflatable seating into the Festival Site and/or beyond a designated point in the Festival Site and/or to require people to cease using any or all such chairs/seating in the Festival Site in the interests of health and safety or if required to do so by any legislation or statutory requirement. 

 7. a. NO Glass is permitted anywhere in the Venue 

b. NO cans, alcohol or food to be brought into the Festival Site. Water and non-alcoholic drinks in 500ml plastic bottles with unbroken seals are permitted. 

c. NO drugs, or the use of drugs, are permitted in the festival area.

8. But for the exceptions set out in this clause, any equipment capable of recording (whether temporarily or permanently) or transmitting any audio visual or audio-visual, material is prohibited. Mobile telephones are permitted within the Venue but the use of mobile telephones for such activities is prohibited save for personal non-commercial use. Photographic equipment is permitted provided that it is for personal non-commercial use only. In the event of any subsequent commercial use, the Bearer agrees to pay the Promoter the cost of a licence issued by the Promoter for permission to take photographs or visual/audio visual/audio recordings for commercial use. 

9. Items prohibited by the Conditions of Issue shall not be brought to the Venue. Any permitted items used contrary to the Conditions of Issue and any prohibited items shall be confiscated without any liability on the Promoter to safeguard or return such items. 

10. The Bearer shall not offer or distribute (either free or for sale) within the Venue any consumer article or commercial product of any nature or purchase any such item from any vendor not authorised by the Promoter. 

11. The Promoter reserves the right to refuse admission to the Venue or eject any person from the Venue if, in the absolute discretion of the Promoter, the Bearer may be a risk to the safety of the audience and/or affect the enjoyment of the audience and/or the running of the Festival, for example if the Bearer refuses to be searched upon entering the Venue or whilst at the Venue, appears to be under the influence of drink and/or drugs and/or is acting aggressively or in possession of any item prohibited by the Conditions of Issue or undertaking any act prohibited by the Conditions of Issue or fails to comply with any lawful instruction issued by or on behalf of Roofestivals Ltd. 

12. Roofestivals Ltd. reserves the right to alter or change the Festival programme, without prior notification. Refunds will not be issued should the programme be altered or if a particular artist does not appear, including headline acts. 

13. Tickets cannot be exchanged or refunded after purchase unless the entire Festival is cancelled, in which case you will be offered Tickets at any rescheduled event (subject to availability) up to the face value of the Ticket.

14. If the Festival is cancelled, the Promoter shall not be liable for any costs or expenses wasted or incurred by the Bearer including, but not limited to, accommodation or transport costs, or any direct or indirect losses or damage of whatever kind. 

15. The Bearer gives their irrevocable and free of charge express consent to the use of their actual or simulated image, voice or likeness in connection with the advertising, promotion or commercial exploitation of the Festival or any past or future festival by the Promoter or any licensee of the Promoter in any media for any period throughout the world. 

16. This Ticket will not permit access to any platform, disabled enclosure or disabled parking. You must book disabled/special needs Tickets in advance via the [email protected] (subject to availability). 

17. Children aged 5 and under as at 4th August 2019, will have access to the Festival free of charge. The Promoter reserves the right to cap the number of Child Tickets it issues. Proof of age may be required on entry for Child tickets. Please ensure that you have ID with proof of age with you for your child/children in case you are asked. Failure to provide such ID may result in your Child being refused entry to or asked to leave the Venue. 

18. Teenagers aged between and including 6 and 16 as at 13 June 2019 are entitled to purchase an under 16’s Ticket but must be accompanied by at least 1 responsible Adult per 5 Under 16’s. Unaccompanied Teenagers will be refused entry to the Festival. 

19. Adults are reminded that there are areas of the Venue, especially immediately in front of the stage and some bands or acts that may be inappropriate and may contain adult content. Any Adult is responsible entirely for the safety and welfare of any Child and/or Teenager in its party. Please ensure that all Children and/or Teenagers carry ID with proof of age (or that the responsible Adult carries ID on their behalf). Failure to provide such ID may result in entry being refused or the Child and/or Teenager being asked to leave the Venue. 

20. In the event of a Child and/or a Under 16’s being refused entry to the Venue or being removed from the Venue, the accompanying Adult will take sole responsibility for the care and control of the Child and/or Teenager and the Promoter will bear no responsibility in this regard. 

21. Local Tickets can only be purchased by residents of Banningham using a debit or credit card registered to the customer’s Banningham postcode and shipped to the same address. Any Local Tickets purchased which do not comply with the above will be cancelled. 

 22. Any breach of the Conditions of Issue will render this Ticket automatically void and all rights conferred or evidenced by such Ticket shall be withdrawn without any refund. For the avoidance of doubt, this will include refusal of entry to the Venue or ejection from the Venue, as applicable. 

 23. Admission to the Venue is at the Bearer’s own risk. To the maximum extent permitted by law, the Promoter hereby excludes any liability for loss, injury or damage to persons or property in or around the Venue during, before or after the Festival. 

24. These Conditions of Issue are governed by English law. Any dispute arising out of or in connection with them shall be subject to the jurisdiction of the English Court. 

25. Definitions: In these Conditions of Issue, the following words and phrases shall have the following meanings: “Bearer” means the holder of this Ticket; “Conditions of Issue” means these terms and conditions governing the issue and use of a Ticket and the terms upon which the Bearer is permitted to enter and remain within the Venue; “Under 16’s” means a child of 16 and under as at 4th August 2019; “Festival” means the Bannaroo Festival; “Festival Site” means the Main Arena and the complete grounds of The Banningham Crown; “Child” means any person aged 5 and under as at 4th August 2019; “Adult” means any person aged 18 or over as at 13 June 2019; “Promoter” means Roofestivals Ltd., The Crown Inn, Colby Road, Banningham NR11 7DY and, where the context requires, those acting on its behalf such as stewards and security guards; “Ticket” means any Ticket or Wristband (as applicable) issued for the Festival (whether or not for value) by the Promoter to include but not limited to Weekend, Day, Resident, Child, Teen, Student, VIP and Backstage Guest. All Tickets entitle the Bearer to unlimited entry and re-entry to the Venue. For all other Ticket types, entry and re-entry is for the duration of the entire Festival. 

Complaints

If you have a problem while you are at the festival, you must report this to us without undue delay who will endeavour to put things right. If it is not resolved locally, please follow this up within 28 days by contacting us at [email protected] or on 01263 734222, giving your booking reference and all other relevant information. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint and this may affect your rights under your contract.

Health and Safety

You must comply at all times with all health and safety requirements of the festival organiser. If you breach any of these requirements or your behaviour or conduct, in the reasonable opinion of the supplier, causes or is likely to cause danger to, upset or distress anyone else or damage to property, you may be refused entry. Neither we nor the supplier shall have any liability to you in these circumstances and no refunds shall be given.

How we use your Data

When you make a purchase on our website, we will collect your personal data such as name, address, date of birth and email address to make arrangements for your booking and otherwise as necessary to fulfil the contract for your booking. When required by the festival organiser in order to confirm your booking and to fulfil their part of your festival contract, your personal data may be shared with the ticketing providers, customer services providers and administration services. 

Before sharing any of your personal data with our suppliers and external providers, we will ensure that your data will be kept secure in accordance with the Data Protection Laws.

We or the supplier may also need to provide your personal information to security or credit checking companies, credit and debit card companies, regulatory or public authorities such as customs or immigration if required by them, or as required by law.

Special Requests

If you have any special requests, you must advise us at the time of booking, but we cannot guarantee any request will be met. You can submit the above to [email protected].

If you or any member of your party has any medical problem or disability that may require assistance, please tell us before you book, or if diagnosed after you confirm your booking, as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned due to health and safety concerns, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details. Extra charges may apply to special arrangements put in place on your request. These will be advised to you at the time of booking.

Due Care

As principal of your Festival ticket, we promise to make sure that all services that form part of your contract with us are provided with reasonable skill and care. This means that, subject to these Booking Terms, we will accept responsibility if we fail to perform or improperly perform your Festival Package. You must inform us without delay if you wish to make a legal claim against us. See – Complaints.

We will not be liable for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: (a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; (b) the act(s) and/or omission(s) of a third party unconnected with the provision of your booking and which were unforeseeable or unavoidable; or (c) Unavoidable and Extraordinary Circumstances (which means a situation beyond our (or our suppliers) control, the consequences of which could not have been avoided even if all reasonable measures had been taken).

The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the U.K. that would have applied had those services been provided in the U.K. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable customer not to book the services in question.

We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information you provided to us prior to our confirming your booking, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or our suppliers. In addition, we do not accept liability for any business losses, including loss of profit, or any losses that do not arise directly from our breach